Hello and welcome, green-thumbed friend! At Waldecks Store, we’re passionate about bringing lush living right to your doorstep. We understand you might have questions about our plants, pots, and process. Below, we’ve gathered answers to the most common queries to make your journey into effortless gardening as smooth as possible.

🌿 About Our Products & Collections

What kind of plants do you specialize in?
We cater to every plant lover! Our collections range from Easy Care Indoor Plants for urban dwellers and busy professionals, to beautiful Australian Natives, Climbing & Trailing Plants, Ferns + Shade Plants, and more. We also offer everything you need to help them thrive, from Eco-Plastic Pots and Fertilisers to Gardening Gloves.
Are your plants suitable for beginners?
Absolutely! Our ‘Easy Care Indoor Plants’ and many ‘Australian Natives’ are selected for their resilience, making them perfect for aspiring gardeners. Each plant comes with care guidance to set you up for success.

📦 Ordering, Shipping & Delivery

How long does it take to process and ship my order?
We process all orders within 1-2 business days. Once your order leaves our nursery, you can choose from two shipping options:

Fast & Tracked Standard Shipping (DHL/FedEx): $12.95 flat fee. Delivery typically in 10-15 days after dispatch.
Value & Eco-Conscious Free Shipping (EMS): FREE on orders over $50. Delivery in 15-25 days after dispatch.
Where do you ship to?
We ship globally because everyone deserves a touch of green! We partner with reliable carriers to reach you almost anywhere. (*A few very remote locations may be excluded. Please contact us at [email protected] for specific country inquiries).
How are the plants packaged for shipping?
With the utmost care! Our team uses expert packaging—each plant is securely potted, supported, and insulated to ensure it arrives in vibrant, healthy condition. We are also weather-conscious and may hold shipments during extreme temperatures to protect your green companions.
Can I track my order?
Yes, if you select our Fast & Tracked Standard Shipping option, you will receive a tracking link to follow your parcel’s journey. Our Free Shipping option via EMS may have limited tracking depending on the destination.

💳 Payments & Pricing

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for a secure and convenient checkout.
Is there a minimum order for free shipping?
Yes! Enjoy our eco-conscious Free Shipping on all orders over $50. It’s perfect for planning a garden project or stocking up on essentials.

♻️ Returns, Guarantee & Customer Care

What is your returns or guarantee policy?
Your happiness is our priority. Our 15-Day Happiness Guarantee starts from the day you receive your order. If any plant doesn’t arrive in healthy condition, please contact our friendly team at [email protected] within 15 days, and we’ll make it right.
What should I do when my plants arrive?
Gently unpack your new friends! Give them a drink if the soil is dry and place them in appropriate light according to the included guidance. They’ve been on a journey and will appreciate a gentle transition to their new home.
I have a question not covered here. How can I contact you?
We’re always here to help your green journey be completely effortless. Reach out to our plant-loving team:
📧 Email: [email protected]
📍 Our Roots: 3564 Crowfield Road, Albuquerque, US 87101

Thank you for choosing Waldecks Store. We’re not just sending you plants; we’re delivering a piece of tranquility, a spark of joy, and a partner for your journey into effortless, lush living.

Ready to find your perfect green companion? Explore our collections.

© Waldecks Store. Bringing lush living to your world.
waldecksstore.com

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