Privacy Policy

Last Updated: October 2023

Welcome to Waldecks Store. Just as we nurture plants with care and transparency, we treat your personal information with the same respect and integrity. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website waldecksstore.com. By using our site, you consent to the practices described here.

1. Who We Are & Our Philosophy

Waldecks Store is a global online retailer dedicated to bringing lush, simple living into homes and gardens worldwide. Our customers are plant enthusiasts, home decor lovers, eco-conscious shoppers, and gift seekers who value quality, sustainability, and effortless beauty. We believe in building relationships rooted in trust—just like the plants we send to your doorstep.

2. Information We Collect

To provide you with a seamless, secure, and personalized experience, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping and billing address, phone number, and payment details (processed securely via our partners).
• Transaction Information: Details about purchases, order history, and shipping preferences.
• Technical & Usage Data: IP address, browser type, device information, pages visited, time spent on site, and referring URLs.
• Communication Data: Contents of emails, contact form submissions, or chat messages you send us.
• Preferences: Your interests in plant types (e.g., Australian Natives, Easy Care Indoor Plants) as indicated by browsing behavior.

3. How We Use Your Information

We use your data only for clear, purposeful reasons aligned with your journey with us:

• To process and fulfill your orders, including shipping and customer support.
• To provide a secure, encrypted checkout experience across the globe.
• To send order confirmations, receipts, and shipping updates via email (our paperless commitment).
• To improve our website, product offerings, and customer service based on usage trends.
• To communicate about promotions, new collections (like Ferns + Shade Plants or Candles), or gardening tips—only if you’ve opted in.
• To prevent fraud and ensure compliance with applicable laws.

4. Sharing & Disclosure of Information

We value your privacy and do not sell or rent your personal data. We only share information when necessary:

• Service Providers: Trusted partners who assist with payment processing (e.g., PCI-DSS compliant gateways, PayPal), shipping, and IT services—all bound by confidentiality.
• Legal Requirements: If required by law, regulation, or legal process.
• Business Transfers: In the event of a merger or sale, your data may be transferred with notice.
• With Your Consent: For any other purpose, we will ask for your explicit permission.

5. Data Storage & Security

Your financial details are never stored on our servers. We use industry-standard encryption (SSL) and comply with PCI-DSS standards for payment data. Personal information is stored securely in controlled environments and retained only as long as necessary to serve you or meet legal obligations.

6. Your Rights & Choices

You have the right to:

• Access, update, or correct your personal information via your account settings.
• Request deletion of your data, subject to legal exceptions.
• Opt out of marketing communications by clicking “unsubscribe” in any email.
• Disable cookies through your browser settings (see below).
• Withdraw consent for data processing where applicable.

To exercise these rights, contact us at [email protected].

7. Cookies & Tracking Technologies

Like a gentle guide helping you find the perfect plant, cookies enhance your browsing experience. We use cookies to:

• Remember items in your shopping cart.
• Understand site traffic and preferences (via anonymous analytics).
• Provide personalized content and ads based on your interests (e.g., if you love Climbing Plants or Australian Natives).

You can manage cookie preferences through your browser. Note that disabling cookies may affect site functionality.

8. International Data Transfers

We serve customers globally (excluding a few remote areas). Your data may be processed in the United States or other countries where our service providers operate, always under protective measures that comply with international privacy standards.

9. Children’s Privacy

Our website is not intended for individuals under 16. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this policy as our business grows. The latest version will always be posted here with the updated date.