Returns & Exchanges

At Waldecks Store, we believe in cultivating happiness and beauty in your home and garden. Just as we carefully select and nurture our plants and products, we want every item you receive to bring you joy. However, we understand that sometimes a product may not be the perfect fit. Our returns and exchanges process is designed with the same care, transparency, and ease that defines your entire shopping experience with us.

Our Policy At a Glance

• Return Window: 15 days from the date you receive your order.
• Condition: Items must be unused, in their original packaging, and in resalable condition.
• Process: Start by contacting our support team at [email protected].
• Refunds: Issued to the original payment method within 10 business days of us receiving the return.
• Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item is faulty or incorrect.

Step-by-Step Return or Exchange Process

Step 1: Contact Us Within 15 Days

Please reach out to our friendly plant-loving support team at [email protected] within 15 days of receiving your order. Include your order number and details about the item you wish to return or exchange.

Step 2: Receive Instructions & RMA Number

We will respond within 2 business days with instructions and a Return Merchandise Authorization (RMA) number. Please do not send any items back without this RMA number, as we cannot process unauthorized returns.

Step 3: Pack and Ship Your Return

Securely pack the item(s) in their original packaging, include all tags and accessories, and place the RMA number clearly on the outside of the box. Ship the package to our returns center at the address provided in your instructions. We recommend using a trackable shipping service.

Step 4: Our Inspection & Your Resolution

Once we receive and inspect your return (typically within 5 business days), we will notify you via email.

• For Refunds: We will process your refund.
• For Exchanges: We will ship out your requested replacement item. If the item is out of stock, we will issue a refund or discuss an alternative.

Return Request Email Template

To make initiating a return even easier, you can use the template below when emailing us.

Refund Timing & Method

Refunds are processed back to your original payment method (Visa, MasterCard, JCB, or PayPal) within 10 business days after we receive and approve the returned item. The time it takes for the refund to appear on your statement depends on your bank or payment provider’s processing times.

Items That Cannot Be Returned or Exchanged

To ensure the health, safety, and integrity of our products, the following items are final sale and cannot be returned or exchanged unless they arrive damaged or faulty:

• Gift Vouchers: For security reasons, these are non-refundable.
• Bath + Body Products & Candles: Due to hygiene and safety regulations, these items cannot be returned once purchased.
• Personalized or Used Items: Any product that has been personalized, used, planted, or removed from its original sealed packaging.

This policy is based on the nature of our product categories, prioritizing customer well-being and product quality.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us immediately at [email protected] within 48 hours of delivery. We will arrange a prepaid return label and expedite a replacement or refund at no cost to you.