Term and Conditions

1. Our Store & Our Customers

Target Audience: Waldecks Store is designed for individuals who appreciate nature, wellness, and mindful living. Our customers are typically home and garden enthusiasts who value quality plants (like Australian Natives, Indoor Plants, and Fruit Trees), eco-friendly homewares (Eco-Plastic Pots, Doormats), and self-care products (Bath + Body, Candles) that enhance a serene lifestyle.

Store Style & Product Philosophy: We offer carefully curated, quality products that promote sustainability and simplicity. Our range focuses on easy-care plants, eco-conscious accessories, and thoughtful gifts. We prioritize transparency, care, and a seamless experience from browsing to your doorstep.

2. User Obligations and Responsibilities

By using our website, you agree to:

• Provide accurate, current, and complete information during account creation and checkout.
• Use the website only for lawful purposes and not engage in any activity that may harm the site, its functionality, or other users.
• Not attempt to gain unauthorized access to any part of the site or its systems.
• Be responsible for maintaining the confidentiality of your account credentials.
• Ensure that any items you order are permitted for import into your country; you are responsible for any customs duties, taxes, or import restrictions.

3. Products and Services Description

We sell a variety of plants, garden accessories, home goods, and lifestyle products as listed in our menu (e.g., All Accessories, All Pots, Australian Natives, Candles, Books).

• Product Representation: We strive to display product colors and details as accurately as possible, but slight variations may occur due to screen settings and natural variations in plants.
• Availability: All items are subject to stock availability. If an item becomes unavailable after you order, we will notify you promptly and offer a refund or alternative.
• Non-Returnable Items: For health, safety, and product integrity reasons, the following are final sale unless damaged or faulty upon delivery:
  • Gift Vouchers
  • Bath + Body Products
  • Candles
  • Any personalized, used, or planted items.

4. Ordering and Payment Terms

Placing an Order:

Adding an item to your cart does not reserve it. An order is only confirmed once you complete checkout and we send an order confirmation email.

Pricing:

All prices are in US Dollars (USD). We reserve the right to correct pricing errors at any time.

Payment Methods:

We accept: Visa, MasterCard, JCB, and PayPal. Payment is processed securely at checkout. Your card is charged when the order is placed.

Order Processing & Shipping:

• Processing: Orders are processed within 1-2 business days after payment confirmation.
• Shipping Methods:
  • Standard Shipping ($12.95): Via DHL or FedEx. Delivery within 10-15 business days after dispatch.
  • Free Shipping: For orders over $50, shipped via EMS. Delivery within 15-25 business days after dispatch.
• Shipping Regions: We ship globally, excluding some remote regions and parts of Asia. Delivery times are estimates and may vary due to destination and customs.
• Risk of Loss: Title and risk of loss for products pass to you upon delivery to the carrier.

5. Returns, Refunds, and Exchanges

Your satisfaction is our priority. Our full Shipping & Returns Policy is available on our website, summarized here:

• Return Window: 15 days from the date you receive your order.
• Condition: Items must be unused, in original packaging, and in resalable condition.
• Process: You must contact us first at [email protected] to obtain an RMA number.
• Refunds: Issued to the original payment method within 10 business days of us receiving your return. Original shipping fees are non-refundable.
• Damaged/Incorrect Items: Contact us within 48 hours of delivery. We will arrange a prepaid return and replacement/refund.

6. Intellectual Property

All content on this website (text, graphics, logos, images, software) is the property of Waldecks Store or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

7. Limitation of Liability

Waldecks Store and its suppliers will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the site or any products purchased, including but not limited to loss of profits, data, or business interruption.

Our total liability for any claim related to your order or these terms shall not exceed the total amount you paid for the specific product(s) giving rise to the claim.

This limitation does not apply to liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded by law.

8. Governing Law and Disputes

These Terms and Conditions are governed by the laws of the State of New Mexico, United States. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Albuquerque, NM, USA.

9. Changes to Terms

We may update these Terms and Conditions periodically. The “Last Updated” date at the top will reflect changes. Your continued use of the site after changes constitutes acceptance of the new terms.

10. Contact Us

If you have any questions about these Terms and Conditions, please contact our dedicated support team: